Appointments
Scheduling Appointments
Please call our office during regular office hours at 616-392-1816.
You do not need to be referred to our office by another physician. Self-referrals are always welcome. Western Michigan Urological Associates PLC participates with most insurance carriers; however, you should confirm coverage and eligibility with your carrier prior to your first appointment.
Rescheduling Appointments/No Shows
If you are unable to keep your appointment, please call our office as soon as possible so that we may reschedule your visit. Please provide at least 24-hour notice. Patients that fail to show up for two visits will be charged a no-show fee and payment will be expected before another appointment is scheduled.
About Your Visit
New Patients
Please arrive 15 minutes early for your first appointment with your completed new patient forms if they were not returned prior to your appointment. Please bring a photo id and all insurance cards, along with names of current medications and medical history. In most cases you will also be asked to supply us with a urine specimen.
Returning patients
You will be asked to provide photo id and all insurance cards upon check in. Please inform our receptionist of any changes in your insurance coverage. In most cases you will also be asked to supply us with a urine specimen.
Billing/Insurance
We will be happy to discuss our fees in advance, so you’re aware of your financial responsibility. As a courtesy, we will bill insurance carriers for services. The responsibility for payments, however, remains solely with you, the patient. We accept cash, personal checks and major credit/debit cards.
We ask that all insurance co-pays be made at the time of services. We do participate with Medicare. For self-pay patients, we require payment at time of service.
If you have questions about charges or statements received from Western Michigan Urological Associates, PLC please call our billing department at 616-392-1816 Ex. 106 or Ex. 107.
For questions about your specific insurance coverage, contact your carrier directly.
Telephone Calls
Our staff and nurses are here to help and answer your questions. Phones are answered from 8:30am - noon and 1:00pm - 4:30pm. On occasion a phone call from a physician or nurse for a medical evaluation or symptom management might be requested by a patient. We do offer that service for your convenience however, there may be a charge incurred for this.
Prescription Refills
If you require a refill between appointments, please call during regular office hours. Please follow these guidelines:
Provide your name and phone number, medication name, pharmacy name and phone number.
Please allow 24-48 hours to renew your prescription.
If you have not been seen in our office in the past year, we will not be able to refill your prescription over the phone. Contact our office to schedule an appointment.
Medications will not be refilled evenings or weekends except in emergencies.
Test Results
We understand that patients are eager to hear the status of their labs, x-rays or other test results. We will contact you in person or by phone. If you have not heard from us within a week, please contact our office.
Patient Information/Forms
For your protection, all patient records are confidential and will not be released from this office without your written authorization. We adhere to strict policies and procedures to protect your personal privacy and protected health information.
Patient Forms
As a convenience, the following patient forms are available for you to print out, complete and return prior to your appointment:
Demographic PDF
Medical History PDF
Release of Info. PDF
Notice of Privacy PDF