MAKE AN APPOINTMENT

Scheduling Appointments

Please call our office during regular office hours at 616.392.1816.
You do not need to be referred to our office by another physician. Self-referrals are always welcome. Western Michigan Urological Associates participates with most insurance carriers; however, you should confirm coverage and eligibility with your carrier prior to your first appointment.

Our staff and nurses are here to help and answer your questions. Phones are answered from 8:30am - noon and 1:00pm - 4:30pm. On occasion a phone call from a physician or nurse for a medical evaluation or symptom management might be requested by a patient. We do offer that service for your convenience however, there may be a charge incurred for this.

When you call for your appointment, our scheduler will ask you a few questions to better understand your needs. Our specialists are trained and experienced to handle all urology issues, but based on your needs and timing, our scheduler will set your appointment with the most appropriate specialist.

New Patients

Please arrive 15 minutes early for your first appointment with your completed new patient forms (see links below) if you have not already completed the forms.

Rescheduling Appointments/No Shows

If you are unable to keep your appointment, please call our office as soon as possible so that we may reschedule your visit. Please provide at least 24-hour notice. Patients that fail to show up for two visits will be charged a no-show fee and payment will be expected before another appointment is scheduled.

Returning Patients

You will be asked to provide photo id and all insurance cards upon check in. Please inform our receptionist of any changes in your insurance coverage. In most cases you will also be asked to supply us with a urine specimen.

Records

For your protection, all patient's records are held in strict confidence and will not be released from this office without a written and signed authorization.
Medical Record Release

We adhere to strict policies and procedures to protect your personal privacy and protected health information.

Insurance and Billing

We will be happy to discuss our fees in advance, so you’re aware of your financial responsibility. As a courtesy, we will bill insurance carriers for services. The responsibility for payments, however, remains solely with you, the patient. We accept cash, personal checks and major credit/debit cards.

We ask that all insurance co-pays be made at the time of services. We do participate with Medicare. For self-pay patients, we require payment at time of service.

If you have questions about charges or statements received from Western Michigan Urological Associates, PLC please call our billing department at 616-392-1816 Ex. 106 or Ex. 107. For questions about your specific insurance coverage, contact your carrier directly.

Prescription Refills

If you require a refill between appointments, please call during regular office hours. Please follow these guidelines:

• Provide your name and phone number, medication name, pharmacy name and phone number.
• Please allow 24-48 hours to renew your prescription.
• If you have not been seen in our office in the past year, we will not be able to refill your prescription over the phone. Contact our office to schedule an appointment.
• Medications will not be refilled evenings or weekends except in emergencies.

Test Results

We understand that patients are eager to hear the status of their labs, x-rays or other test results. We will contact you in person or by phone. If you have not heard from us within a week, please contact our office.